At Natalie Lens, we value customer satisfaction and want you to feel confident when shopping with us. This policy outlines the conditions under which returns and refunds are accepted.
Returns Eligibility
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Products must be returned within 7 days of delivery.
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Items must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase (such as order confirmation or invoice) is required.
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Certain items, such as used accessories, opened packaging, or damaged goods caused by the customer, are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the return process. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
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Refunds are only issued for eligible returns once the item has been inspected and approved.
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Refund approval and processing may take up to 10 business days after receiving the returned item.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at [email protected] with supporting photos. We will arrange for a replacement or suitable resolution.
Non-Returnable Items
The following products cannot be returned or refunded:
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Items purchased on clearance or sale
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Customized or special-order products
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Products showing signs of use or damage not caused during delivery
Contact Us
For questions or assistance with returns and refunds, please contact our support team:
Email: [email protected]