At Natalie Lens, we aim to provide fast and reliable delivery for all orders. This Shipping Policy explains how we process and deliver purchases to our customers worldwide.
Shipping Coverage
We proudly ship our photography equipment, cameras, lenses, and accessories to customers worldwide. Shipping availability may vary depending on regional restrictions or courier services.
Processing Time
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Orders are typically processed within 2–4 business days after confirmation.
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You will receive an email confirmation once your order is dispatched.
Delivery Time
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Delivery times vary depending on your location. Estimated delivery will be provided at checkout.
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While we strive to deliver on time, delays may occur due to customs clearance, courier issues, or unforeseen circumstances.
Shipping Costs
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Shipping fees, if applicable, will be calculated and displayed at checkout.
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Additional duties, customs fees, or import taxes (if applicable) are the responsibility of the customer.
Cash on Delivery
Natalie Lens only accepts Cash on Delivery (COD). Customers must pay the full order amount at the time of delivery. Failure to pay may result in the order being canceled and future purchases restricted.
Order Tracking
Whenever possible, we provide tracking details so you can monitor your shipment’s progress. Tracking information will be shared via email once available.
Undeliverable Packages
If a delivery attempt fails due to incorrect address, refusal to pay, or unavailability, the order may be returned to us. In such cases, additional shipping fees may apply for reshipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours at [email protected] with photos of the package and product. We will arrange a replacement or suitable resolution.
Contact Us
For any questions about shipping, please reach out to us:
Email: [email protected]